Past Weekend Calling Issues
Hey everyone,
This is a very sincere apology from us at Rebtel to all of you who experienced calling issues this past weekend. We continually strive to have the best calling quality in the world. In doing so we have to update and improve our systems regularly. Sounds like a contradiction but we are now even better than before the problems we experienced.We would like to take this opportunity to apologize and thank all of you that contacted us with useful information that helped us with identifying the problem.
The problem is now solved and we are a 100% up and running. To show our gratitude for your help and your patience with us we have decided to give a little something for your trouble. Be sure to check your inbox today or tomorrow for more information.
Sincerely yours,
The Rebtel Team
PS. Our Customer Team is working on answering all your emails. If you are yet to receive a reply to the email you sent during the weekend, please see consider this as a response. DS.
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Simit says:
November 19th, 2008 at 8:37 pm
Any word on what the compensation will be for this? I made a few calls that kept going to the wrong person.
alexander drewniak says:
November 19th, 2008 at 10:07 pm
Simit,
We sent an email out today so be sure to check your inbox.
Thanks!
Alex
Simit says:
November 19th, 2008 at 11:15 pm
Nope, I definitely have not received any email from rebtel about this today. I have received an email about a number I just added, so I know that I am able to receive email from rebtel, but I did not receive any email about this.
alexander drewniak says:
November 20th, 2008 at 7:31 pm
Hey there,
All users that were affected by this little mishap received emails. Are you sure your calls were connected to the wrong person?
If so, please send an email with your details to customerteam [at] rebtel [dot] com and we’ll take care of it.
Thanks!
Alex