Comments on: Call for Change with Rebtel http://blog.rebtel.com/calls/call-for-change-with-rebtel/ http://www.rebtel.com Tue, 07 Feb 2012 20:02:32 +0100 http://wordpress.org/?v=2.9.1 hourly 1 By: Niclas http://blog.rebtel.com/calls/call-for-change-with-rebtel/comment-page-1/#comment-104 Niclas Wed, 12 Dec 2007 15:22:47 +0000 http://forum.rebtel.com/wordpress/2007/11/15/call-for-change-with-rebtel/#comment-104 Dear Richard, First of all, we’re very sorry to hear that you’ve been charged such a high amount by your phone provider. The reason to why our rates are so low is because if you are in New York and call a local New York number then that will be all you get charged by your Operator, but if you are in Chile and call a New York number then the number will no longer be local since you are located in another country and your operator will charge you for calling a New York number from Chile and I’m afraid that is the reason to your problem. Rebtel creates local numbers so that you can call your international friends/contacts for the cost of a local call. You always pay your operator when using Rebtel. If you have free minutes (inclusive) in your calling plan you can use them and all you pay Rebtel is a small per-minute rate when making direct calls. You can use Rebtel when you travel, but you’ll need to buy a local SIM card in the country you’re visiting and set it up as your primary number on your existing account for the service to work as it is intended. Rebtel doesn’t take care of roaming costs. (You can find more info about this on our website, in <a href="http://forum.rebtel.com/wordpress/2007/08/06/avoid-foreign-roaming-charges-on-your-uk-mobile-account" rel="nofollow">this blog post</a> and on <a href="http://forum.rebtel.com/viewtopic.php?t=1585" rel="nofollow">our user forum.</a>) Best regards, Niclas Rebtel Customer Team Dear Richard,

First of all, we’re very sorry to hear that you’ve been charged such a high amount by your phone provider.

The reason to why our rates are so low is because if you are in New York and call a local New York number then that will be all you get charged by your Operator, but if you are in Chile and call a New York number then the number will no longer be local since you are located in another country and your operator will charge you for calling a New York number from Chile and I’m afraid that is the reason to your problem.

Rebtel creates local numbers so that you can call your international friends/contacts for the cost of a local call. You always pay your operator when using Rebtel. If you have free minutes (inclusive) in your calling plan you can use them and all you pay Rebtel is a small per-minute rate when making direct calls.

You can use Rebtel when you travel, but you’ll need to buy a local SIM card in the country you’re visiting and set it up as your primary number on your existing account for the service to work as it is intended. Rebtel doesn’t take care of roaming costs. (You can find more info about this on our website, in this blog post and on our user forum.)

Best regards,
Niclas
Rebtel Customer Team

]]> By: richard laakso http://blog.rebtel.com/calls/call-for-change-with-rebtel/comment-page-1/#comment-105 richard laakso Fri, 16 Nov 2007 00:03:33 +0000 http://forum.rebtel.com/wordpress/2007/11/15/call-for-change-with-rebtel/#comment-105 I received my cell phone bill today, and all the calls I have made from Chile to the U.S. through Rebtel have been billed by both Rebtel and my service provider. Just over $1,000 U.S. I have been mislead by Rebtel!! I made calls that I would not have made if I had not done so through Rebtel!! BE WARNED!!!! I received my cell phone bill today, and all the calls I have made from Chile to the U.S. through Rebtel have been billed by both Rebtel and my service provider. Just over $1,000 U.S. I have been mislead by Rebtel!! I made calls that I would not have made if I had not done so through Rebtel!! BE WARNED!!!!

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